Submissions/OTRS: Wikimedia's complaints department

From Wikimania 2010 • Gdańsk, Poland • July 9-11, 2010
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Information

This is an open submission for Wikimania 2010.


Title of the submission
OTRS: Wikimedia's customer service department
Type of submission (workshop, tutorial, panel, presentation)
Presentation
Author of the submission
Jim Redmond
E-mail address or username (if username, please confirm email address in Special:Preferences)
User:Jredmond
Country of origin
United States
Affiliation, if any (organization, company etc.)
none
Personal homepage or blog
none
Abstract (please use no less than 300 words to describe your proposal)
A small global team of volunteers works off-wiki to handle most incoming e-mail for the Wikimedia Foundation:
  • questions about Wikimedia Foundation projects
  • grants of license for donated media
  • reports of article errors
  • issues with biographies of living persons
  • issues with corporate or organizational profiles
  • complaints of vandalism, misinformation, or bias
  • inquiries about re-using text or media
  • requests for editing help
  • compliments and feedback
  • general information requests

This presentation will help attendees understand the Wikimedia Foundation's e-mail response system; how it is currently used; and how it may be used in the future. New and potential OTRS volunteers are encouraged to attend.

Track (People and Community/Knowledge and Collaboration/Infrastructure)
People and Community
Will you attend Wikimania if your submission is not accepted?
No
Slides or further information (optional)


Interested attendees

If you are interested in attending this session, please sign with your username below. This will help reviewers to decide which sessions are of high interest. Sign with four tildes. (~~~~).

  1. In2thats12 01:10, 21 May 2010 (UTC)
  2. Eloquence 02:59, 21 May 2010 (UTC)
  3. Polimerek 06:48, 25 May 2010 (UTC)
  4. Aphaia 07:01, 25 May 2010 (UTC)
  5. Laaknor 08:52, 16 June 2010 (UTC)
  6. Add your username here.